:root {
    --pqr-primary-green: rgb(81 161 33 / 1);
    --pqr-text-gray: rgb(55 65 81 / 1);
    --pqr-border-light: rgba(0,0,0,0.1);
    --pqr-shadow-light: 0 4px 6px rgba(0, 0, 0, 0.1);
    --pqr-shadow-medium: 0px 0px 8px 1px rgba(0,0,0,0.2);
    --pqr-transition-fast: 0.2s ease all;
    --pqr-transition-medium: 0.3s ease;
}

* {
    box-sizing: border-box;
}

body {
    font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
    background-color: #f8f9fb;
    color: var(--pqr-text-gray);
    line-height: 1.6;
    margin: 0;
    padding: 0;
}

.PQR_CR_container {
    width: min(1100px, calc(100vw - 2rem));
    margin: 1.5rem auto;
    padding: 0 1rem;
}

.PQR_CR_header {
    background: linear-gradient(135deg, #ffffff 0%, #fafbfc 100%);
    border-radius: 8px;
    padding: clamp(10px, 0.5rem + 0.4vw, 15px) clamp(12px, 0.5rem + 0.7vw, 20px);
    margin-bottom: 15px;
    box-shadow: var(--pqr-shadow-light);
    border-left: 4px solid var(--pqr-primary-green);
    position: relative;
    overflow: hidden;
}

.PQR_CR_header::before {
    content: '';
    position: absolute;
    top: 0;
    right: 0;
    width: 80px;
    height: 80px;
    background: var(--pqr-primary-green);
    border-radius: 50%;
    opacity: 0.5;
    transform: translate(25px, -25px);
}

.PQR_CR_btn_back,
.PQR_CR_btn_back:link,
.PQR_CR_btn_back:visited {
    background: #51a121 !important;
    color: white !important;
    border: none;
    padding: 5px 16px;
    border-radius: 6px;
    font-size: 0.65rem;
    font-weight: 500;
    transition: var(--pqr-transition-medium);
    text-decoration: none;
    display: inline-flex;
    align-items: center;
    gap: 6px;
    box-shadow: var(--pqr-shadow-light);
    position: relative;
    z-index: 1;
    margin-bottom: 10px;
}

.PQR_CR_btn_back:hover,
.PQR_CR_btn_back:focus,
.PQR_CR_btn_back:active {
    background: linear-gradient(135deg, rgb(65 131 27) 0%, rgb(155 155 121) 100%) !important;
    color: white !important;
    transform: translateY(-1px);
    box-shadow: var(--pqr-shadow-medium);
}

.PQR_CR_title {
    color: var(--pqr-text-gray);
    font-size: clamp(1.1rem, 0.76rem + 0.533vw, 1.4rem);
    font-weight: 600;
    margin: 0;
    border-bottom: 2px solid var(--pqr-primary-green);
    padding-bottom: 8px;
    display: block;
    position: relative;
    z-index: 1;
}

.PQR_CR_card {
    background: white;
    border-radius: 8px;
    padding: 1.25rem 1.5rem;
    margin-bottom: 15px;
    box-shadow: var(--pqr-shadow-light);
    border: 1px solid var(--pqr-border-light);
}

.PQR_CR_subtitle {
    font-size: 0.82rem;
    color: #6b7280;
    margin: 0 0 1rem;
}

.PQR_CR_form {
    display: grid;
    grid-template-columns: 1fr 1fr auto;
    gap: 1rem;
    align-items: start;
}

.PQR_CR_field {
    margin-bottom: 0;
}

.PQR_CR_field--btn {
    display: flex;
    align-self: end;
}

.PQR_CR_label {
    display: block;
    font-size: 0.78rem;
    font-weight: 600;
    color: var(--pqr-text-gray);
    margin-bottom: 6px;
}

.PQR_CR_inputGroup {
    position: relative;
    display: flex;
    align-items: center;
}

.PQR_CR_inputIcon {
    position: absolute;
    left: 12px;
    color: #9ca3af;
    font-size: 0.8rem;
    z-index: 2;
    pointer-events: none;
}

.PQR_CR_input {
    width: 100%;
    height: 32px;
    padding: 6px 36px 6px 34px;
    border: 1px solid var(--pqr-border-light);
    border-radius: 5px;
    font-size: 0.82rem;
    font-family: inherit;
    transition: var(--pqr-transition-medium);
    background-color: #fafbfc;
}

.PQR_CR_input:focus {
    outline: none;
    border-color: var(--pqr-primary-green);
    box-shadow: 0 0 0 2px rgba(81, 161, 33, 0.08);
    background-color: white;
}

.PQR_CR_input::placeholder {
    color: #a0aec0;
    font-size: 0.8rem;
}

.PQR_CR_infoIcon {
    position: absolute;
    right: 12px;
    color: #9ca3af;
    cursor: pointer;
    font-size: 0.85rem;
}

.PQR_CR_infoIcon:hover {
    color: var(--pqr-primary-green);
}

.PQR_CR_btn_submit {
    height: 32px;
    background: var(--pqr-primary-green);
    color: white;
    border: none;
    padding: 0 22px;
    border-radius: 6px;
    font-size: 0.85rem;
    font-weight: 600;
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    white-space: nowrap;
    transition: var(--pqr-transition-medium);
}

.PQR_CR_btn_submit:hover {
    background: linear-gradient(135deg, rgb(65 131 27) 0%, rgb(48 98 20) 100%);
    transform: translateY(-1px);
    box-shadow: var(--pqr-shadow-medium);
}

.PQR_CR_results {
    display: flex;
    flex-direction: column;
    gap: 12px;
}

.PQR_CR_alert {
    display: flex;
    align-items: center;
    gap: 0.65rem;
    padding: 0.875rem 1.1rem;
    border-radius: 8px;
    background-color: #fef2f2;
    border: 1px solid #fecaca;
    border-left: 4px solid #ef4444;
    color: #7f1d1d;
    font-size: 0.85rem;
}

.PQR_CR_alert i {
    color: #ef4444;
}

.ticket {
    background: white;
    border-radius: 8px;
    padding: 1rem 1.2rem;
    box-shadow: var(--pqr-shadow-light);
    border: 1px solid var(--pqr-border-light);
}

.ticket.user-ticket {
    display: flex;
    align-items: center;
    justify-content: space-between;
    flex-wrap: wrap;
    gap: 8px;
    border-left: 4px solid var(--pqr-primary-green);
    background: #f0fdf4;
}

.PQR_CR_ticketLabel {
    font-size: 0.72rem;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.4px;
    color: #15803d;
}

.PQR_CR_ticketValue {
    font-family: 'Courier New', monospace;
    font-size: 1rem;
    font-weight: 700;
    color: #166534;
}

.PQR_CR_timelineTitle {
    font-size: 0.8rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    color: #6b7280;
    margin-top: 6px;
}

.ticket.response-ticket {
    border-left: 3px solid #5577b2;
}

.PQR_CR_responseHeader {
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: 8px;
    margin-bottom: 6px;
}

.PQR_CR_responseBadge {
    background: #eff6ff;
    border: 1.5px solid #93c5fd;
    color: #1e40af;
    font-size: 0.65rem;
    font-weight: 700;
    padding: 2px 8px;
    border-radius: 20px;
    font-family: 'Courier New', monospace;
}

.PQR_CR_responseAuthor {
    font-size: 0.82rem;
    color: var(--pqr-text-gray);
}

.fecha {
    margin-left: auto;
    font-size: 0.72rem;
    color: #9ca3af;
}

.PQR_CR_responseText {
    font-size: 0.85rem;
    color: var(--pqr-text-gray);
    line-height: 1.6;
    margin: 0 0 0.6rem;
    white-space: pre-wrap;
}

.PQR_CR_downloadBtn {
    background: white;
    border: 1.5px solid var(--pqr-primary-green);
    color: var(--pqr-primary-green);
    padding: 6px 14px;
    border-radius: 20px;
    font-size: 0.72rem;
    font-weight: 600;
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    gap: 6px;
    transition: var(--pqr-transition-fast);
}

.PQR_CR_downloadBtn:hover {
    background: var(--pqr-primary-green);
    color: white;
}

.PQR_CR_empty {
    text-align: center;
    padding: 2rem 1rem;
    color: #9ca3af;
    background: white;
    border-radius: 8px;
    border: 1px dashed var(--pqr-border-light);
}

.PQR_CR_empty i {
    font-size: 1.6rem;
    margin-bottom: 0.5rem;
    display: block;
}

.PQR_CR_empty p {
    margin: 0;
    font-size: 0.82rem;
}

/* Barra de carga dentro del modal "Consultando PQRSF" */
.progress-bar {
    width: 100%;
    height: 8px;
    background-color: #e5e7eb;
    border-radius: 20px;
    overflow: hidden;
    margin-top: 10px;
}

.progress {
    width: 0%;
    height: 100%;
    background: var(--pqr-primary-green);
    transition: width 0.1s linear;
}

/* Modales propios (reemplazan SweetAlert2) */
.PQR_CR_modalBackdrop {
    display: none;
    position: fixed;
    inset: 0;
    background: rgba(15, 23, 42, 0.55);
    backdrop-filter: blur(2px);
    z-index: 10000;
    align-items: center;
    justify-content: center;
}

.PQR_CR_modalBackdrop--open {
    display: flex;
}

.PQR_CR_modal {
    background: white;
    border-radius: 10px;
    width: min(380px, calc(100vw - 2rem));
    box-shadow: 0 20px 60px rgba(0,0,0,0.3);
    overflow: hidden;
    animation: pqrModalIn 0.2s ease-out;
}

@keyframes pqrModalIn {
    from { opacity: 0; transform: scale(0.94); }
    to   { opacity: 1; transform: scale(1); }
}

.PQR_CR_modalHeader {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 14px 18px;
    background: var(--pqr-primary-green);
    color: white;
    font-weight: 600;
    font-size: 0.9rem;
}

.PQR_CR_modalHeader--error {
    background: #ef4444;
}

.PQR_CR_modalBody {
    padding: 18px;
}

.PQR_CR_modalBody p {
    margin: 0;
    font-size: 0.85rem;
    color: var(--pqr-text-gray);
    line-height: 1.5;
}

.PQR_CR_modalFooter {
    display: flex;
    justify-content: flex-end;
    padding: 12px 18px 18px;
}

.PQR_CR_modalBtn {
    border: none;
    padding: 8px 20px;
    border-radius: 20px;
    font-size: 0.78rem;
    font-weight: 600;
    cursor: pointer;
    transition: var(--pqr-transition-fast);
}

.PQR_CR_modalBtn--danger {
    background: #ef4444;
    color: white;
}

.PQR_CR_modalBtn--danger:hover {
    background: #b91c1c;
}

/* ===== RESPONSIVE — zoom ~150% en 1920px (≤1280px) ===== */
@media (max-width: 1280px) {
    .PQR_CR_container {
        margin: 1rem auto;
    }

    .PQR_CR_header {
        padding: 10px 14px;
        margin-bottom: 10px;
    }

    .PQR_CR_title {
        font-size: 1.05rem;
    }

    .PQR_CR_card {
        padding: 1rem 1.2rem;
    }

    .PQR_CR_subtitle {
        font-size: 0.76rem;
        margin-bottom: 0.8rem;
    }

    .PQR_CR_label {
        font-size: 0.7rem;
    }

    .PQR_CR_input {
        height: 34px;
        font-size: 0.78rem;
    }

    .PQR_CR_btn_submit {
        height: 34px;
        font-size: 0.78rem;
        padding: 0 16px;
    }

    .ticket {
        padding: 0.8rem 1rem;
    }
}

@media (max-width: 700px) {
    .PQR_CR_form {
        grid-template-columns: 1fr;
    }

    .PQR_CR_field--btn {
        align-self: stretch;
    }

    .PQR_CR_btn_submit {
        width: 100%;
    }
}

@media (max-width: 480px) {
    .PQR_CR_container {
        margin: 1rem auto;
    }

    .PQR_CR_card {
        padding: 1.1rem;
    }

    .PQR_CR_title {
        font-size: 1.1rem;
    }

    .fecha {
        margin-left: 0;
    }
}