:root {
    --pqr-primary-green: rgb(81 161 33 / 1);
    --pqr-text-gray: rgb(55 65 81 / 1);
    --pqr-border-light: rgba(0,0,0,0.1);
    --pqr-shadow-light: 0 4px 6px rgba(0, 0, 0, 0.1);
    --pqr-shadow-medium: 0px 0px 8px 1px rgba(0,0,0,0.2);
    --pqr-transition-fast: 0.2s ease all;
    --pqr-transition-medium: 0.3s ease;
}

* {
    box-sizing: border-box;
}

body {
    font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
    background-color: #f8f9fb;
    color: var(--pqr-text-gray);
    line-height: 1.6;
    margin: 0;
    padding: 0;
}

.PQR_FORM_container {
    width: min(1200px, calc(100vw - 2rem));
    margin: 1.5rem auto;
    padding: 0 1rem;
}

/* ===== Header ===== */
.PQR_FORM_header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    background: linear-gradient(135deg, #ffffff 0%, #fafbfc 100%);
    border-radius: 8px;
    padding: clamp(10px, 0.5rem + 0.4vw, 15px) clamp(12px, 0.5rem + 0.7vw, 20px);
    margin-bottom: 15px;
    box-shadow: var(--pqr-shadow-light);
    border-left: 4px solid var(--pqr-primary-green);
    position: relative;
    overflow: hidden;
}

.PQR_FORM_header::before {
    content: '';
    position: absolute;
    top: 0;
    right: 0;
    width: 80px;
    height: 80px;
    background: var(--pqr-primary-green);
    border-radius: 50%;
    opacity: 0.5;
    transform: translate(25px, -25px);
}

.PQR_FORM_title {
    color: var(--pqr-text-gray);
    font-size: clamp(1.1rem, 0.76rem + 0.533vw, 1.4rem);
    font-weight: 600;
    margin: 0;
    border-bottom: 2px solid var(--pqr-primary-green);
    padding-bottom: 4px;
    position: relative;
    z-index: 1;
}

.PQR_FORM_btn_back,
.PQR_FORM_btn_consultar,
.PQR_FORM_btn_back:link,
.PQR_FORM_btn_consultar:link,
.PQR_FORM_btn_back:visited,
.PQR_FORM_btn_consultar:visited {
    background: #51a121 !important;
    color: white !important;
    border: none;
    padding: 7px 16px;
    border-radius: 6px;
    font-size: 0.65rem;
    font-weight: 500;
    transition: var(--pqr-transition-medium);
    text-decoration: none;
    display: inline-flex;
    align-items: center;
    gap: 6px;
    box-shadow: var(--pqr-shadow-light);
    position: relative;
    z-index: 1;
    white-space: nowrap;
}

.PQR_FORM_btn_back:hover,
.PQR_FORM_btn_consultar:hover,
.PQR_FORM_btn_back:focus,
.PQR_FORM_btn_consultar:focus,
.PQR_FORM_btn_back:active,
.PQR_FORM_btn_consultar:active {
    background: linear-gradient(135deg, rgb(65 131 27) 0%, rgb(155 155 121) 100%) !important;
    color: white !important;
    transform: translateY(-1px);
    box-shadow: var(--pqr-shadow-medium);
}

/* ===== Cards / secciones ===== */
.PQR_FORM_card {
    background: white;
    border-radius: 8px;
    padding: 1.4rem 1.6rem;
    margin-bottom: 15px;
    box-shadow: var(--pqr-shadow-light);
    border: 1px solid var(--pqr-border-light);
}

.PQR_FORM_sectionTitle {
    font-size: 0.85rem;
    font-weight: 700;
    color: var(--pqr-primary-green);
    text-transform: uppercase;
    letter-spacing: 0.05em;
    margin: 0 0 1rem;
    padding-bottom: 0.5rem;
    border-bottom: 2px solid var(--pqr-primary-green);
}

.PQR_FORM_validationSummary {
    color: #b91c1c;
    font-size: 0.82rem;
    margin-bottom: 10px;
}

/* ===== Filas / campos ===== */
.PQR_FORM_row {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 1rem;
    margin-bottom: 1rem;
}

.PQR_FORM_row--2 {
    grid-template-columns: repeat(2, 1fr);
}

.PQR_FORM_row--1 {
    grid-template-columns: 1fr;
}

.PQR_FORM_field {
    display: flex;
    flex-direction: column;
}

.PQR_FORM_label {
    display: block;
    font-size: 0.78rem;
    font-weight: 600;
    color: var(--pqr-text-gray);
    margin-bottom: 6px;
}

.PQR_FORM_required::after {
    content: " *";
    color: #ef4444;
    font-weight: bold;
}

.PQR_FORM_inputGroup {
    position: relative;
    display: flex;
    align-items: center;
}

.PQR_FORM_input,
.PQR_FORM_select,
.PQR_FORM_textarea {
    width: 100%;
    padding: 6px 12px;
    border: 1px solid var(--pqr-border-light);
    border-radius: 5px;
    font-size: 0.82rem;
    font-family: inherit;
    color: var(--pqr-text-gray);
    background-color: #fafbfc;
    transition: var(--pqr-transition-medium);
}

.PQR_FORM_input {
    height: 32px;
}

.PQR_FORM_inputGroup .PQR_FORM_input {
    padding-right: 34px;
}

.PQR_FORM_select {
    height: 32px;
    cursor: pointer;
    appearance: none;
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24' fill='%2351a121'%3E%3Cpath d='M7 10l5 5 5-5z'/%3E%3C/svg%3E");
    background-repeat: no-repeat;
    background-position: right 10px center;
    background-size: 18px;
    padding-right: 34px;
}

.PQR_FORM_select:disabled,
.PQR_FORM_input:disabled {
    background-color: #f3f4f6;
    color: #9ca3af;
    cursor: not-allowed;
}

.PQR_FORM_textarea {
    resize: vertical;
    min-height: 70px;
    max-height: 160px;
    line-height: 1.5;
}

.PQR_FORM_input:focus,
.PQR_FORM_select:focus,
.PQR_FORM_textarea:focus {
    outline: none;
    border-color: var(--pqr-primary-green);
    box-shadow: 0 0 0 2px rgba(81, 161, 33, 0.08);
    background-color: white;
}

.PQR_FORM_input.is-invalid,
.PQR_FORM_select.is-invalid,
.PQR_FORM_textarea.is-invalid {
    border-color: #ef4444;
    box-shadow: 0 0 0 2px rgba(239, 68, 68, 0.1);
}

.PQR_FORM_input.is-valid,
.PQR_FORM_select.is-valid,
.PQR_FORM_textarea.is-valid {
    border-color: var(--pqr-primary-green);
}

.PQR_FORM_infoIcon {
    position: absolute;
    right: 10px;
    color: #9ca3af;
    cursor: pointer;
    font-size: 0.85rem;
}

.PQR_FORM_infoIcon:hover {
    color: var(--pqr-primary-green);
}

.PQR_FORM_error {
    display: none;
    font-size: 0.7rem;
    color: #ef4444;
    margin-top: 4px;
    font-weight: 500;
}

.PQR_FORM_hint {
    display: flex;
    align-items: flex-start;
    gap: 6px;
    margin-top: 6px;
    padding: 6px 10px;
    background: #eff6ff;
    border-left: 3px solid #3b82f6;
    font-size: 0.72rem;
    color: #1e3a8a;
    line-height: 1.5;
}

.PQR_FORM_hint i {
    color: #3b82f6;
    margin-top: 2px;
    flex-shrink: 0;
}

/* ===== Dropzone de adjuntos ===== */
.PQR_FORM_dropzoneLabel {
    display: block;
    font-size: 0.78rem;
    font-weight: 600;
    color: var(--pqr-text-gray);
    margin-bottom: 6px;
}

.dropzone {
    min-height: 150px;
    display: flex;
    flex-direction: column;
    justify-content: center;
    border: 2px dashed #c7d2cc;
    border-radius: 10px;
    background: #fafbfc;
    cursor: pointer;
    transition: var(--pqr-transition-medium);
    position: relative;
    overflow: hidden;
}

.dropzone:hover {
    border-color: var(--pqr-primary-green);
    background: #f6fef2;
}

.dropzone.drag-over {
    border-color: var(--pqr-primary-green) !important;
    background: #f0fdf4 !important;
    transform: scale(1.005);
}

.dropzone.drag-over .upload-icon {
    transform: scale(1.1) rotate(8deg);
    background: rgb(65 131 27) !important;
}

.dropzone-content {
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    padding: 1.5rem 1rem;
    text-align: center;
    transition: var(--pqr-transition-medium);
}

.dropzone.has-files {
    padding: 1rem !important;
}

.dropzone.has-files .dropzone-content {
    padding: 0.5rem;
}

.dropzone.has-files .upload-icon {
    width: 34px !important;
    height: 34px !important;
    font-size: 0.95rem !important;
    margin: 0 auto 0.4rem !important;
}

.dropzone.has-files .upload-text {
    font-size: 0.78rem !important;
    margin-bottom: 0.2rem !important;
}

.dropzone.has-files .upload-hint {
    font-size: 0.68rem !important;
}

.upload-icon {
    color: white;
    background: var(--pqr-primary-green);
    width: 50px;
    height: 50px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 1.3rem !important;
    margin: 0 auto 12px;
    box-shadow: 0 4px 10px rgba(81,161,33,0.25);
    transition: var(--pqr-transition-medium);
}

.upload-text {
    font-size: 0.85rem;
    font-weight: 600;
    color: var(--pqr-text-gray);
    margin: 0 0 4px;
    transition: var(--pqr-transition-medium);
}

.upload-hint {
    font-size: 0.7rem;
    color: #9ca3af;
    margin: 0;
    max-width: 420px;
    transition: var(--pqr-transition-medium);
}

.dropzone-files {
    width: 100%;
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(240px, 1fr));
    gap: 0.6rem;
    margin-top: 0.8rem;
}

.PQR_FORM_dropzoneNote {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    font-size: 0.7rem;
    color: #6b7280;
    margin-top: 8px;
    background: #f3f4f6;
    padding: 3px 10px;
    border-radius: 20px;
}

.file-card {
    background: white;
    border: 1px solid var(--pqr-border-light);
    border-radius: 8px;
    padding: 0.7rem;
    display: flex;
    align-items: center;
    gap: 0.7rem;
    box-shadow: var(--pqr-shadow-light);
    transition: var(--pqr-transition-fast);
    animation: pqrFormSlideIn 0.25s ease-out;
}

.file-card:hover {
    box-shadow: var(--pqr-shadow-medium);
    transform: translateY(-1px);
}

@keyframes pqrFormSlideIn {
    from { opacity: 0; transform: translateX(-16px); }
    to   { opacity: 1; transform: translateX(0); }
}

@keyframes pqrFormSlideOut {
    from { opacity: 1; transform: translateX(0); }
    to   { opacity: 0; transform: translateX(-16px); }
}

.file-icon {
    width: 38px;
    height: 38px;
    background: linear-gradient(135deg, #ef4444, #dc2626);
    border-radius: 6px;
    display: flex;
    align-items: center;
    justify-content: center;
    color: white;
    font-size: 0.95rem;
    flex-shrink: 0;
}

.file-info {
    flex: 1;
    min-width: 0;
}

.file-name {
    font-weight: 600;
    color: var(--pqr-text-gray);
    margin-bottom: 3px;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    font-size: 0.8rem;
}

.file-size {
    color: #9ca3af;
    font-size: 0.7rem;
}

.file-actions {
    display: flex;
    gap: 0.5rem;
}

.btn-remove {
    background: #fef2f2;
    border: 1px solid #fecaca;
    color: #dc2626;
    padding: 0;
    border-radius: 6px;
    cursor: pointer;
    transition: var(--pqr-transition-fast);
    font-size: 0.72rem;
    width: 26px;
    height: 26px;
    display: flex;
    align-items: center;
    justify-content: center;
}

.btn-remove:hover {
    background: #fee2e2;
    transform: scale(1.05);
}

.progress-bar {
    width: 100%;
    height: 3px;
    background: #f3f4f6;
    border-radius: 2px;
    overflow: hidden;
    margin-top: 0.375rem;
}

.progress-fill {
    height: 100%;
    background: var(--pqr-primary-green);
    border-radius: 2px;
    transition: width 0.3s ease;
    width: 0%;
}

.file-counter {
    background: #f3f4f6;
    padding: 5px 12px;
    border-radius: 20px;
    font-size: 0.75rem;
    color: #6b7280;
    margin-top: 10px;
    display: inline-block;
}

.file-counter.warning {
    background: #fef3c7;
    color: #d97706;
}

#file-cards-container {
    position: fixed;
    top: 90px; /* deja libre la barra de navegación superior, que es sticky (h-20 = 80px) */
    right: 20px;
    z-index: 10001;
    width: 300px;
    display: flex;
    flex-direction: column;
    gap: 10px;
}

/* Prefijo "pqrToastCard" (no ".card") a propósito: ".card" choca con el componente
   .card de Bootstrap (fuerza flex-direction:column, rompiendo el layout en fila). */
.pqrToastCard {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 12px 14px;
    border-radius: 8px;
    font-size: 0.8rem;
    box-shadow: var(--pqr-shadow-medium);
    transition: opacity 0.3s ease-in-out;
    opacity: 1;
    border-left: 4px solid transparent;
    animation: pqrFormSlideIn 0.25s ease-out;
}

.pqrToastCard-icon {
    flex-shrink: 0;
    font-size: 1rem;
}

.pqrToastCard-message {
    flex: 1;
    line-height: 1.4;
}

.pqrToastCard-close {
    flex-shrink: 0;
    background: none;
    border: none;
    font-size: 1rem;
    line-height: 1;
    cursor: pointer;
    opacity: 0.5;
    color: inherit;
    padding: 0;
}

.pqrToastCard-close:hover {
    opacity: 1;
}

.pqrToastCard--success {
    background-color: #f0fdf4;
    border-left-color: var(--pqr-primary-green);
    color: #166534;
}

.pqrToastCard--success .pqrToastCard-icon { color: var(--pqr-primary-green); }

.pqrToastCard--error {
    background-color: #fef2f2;
    border-left-color: #ef4444;
    color: #7f1d1d;
}

.pqrToastCard--error .pqrToastCard-icon { color: #ef4444; }

.pqrToastCard--info {
    background-color: #eff6ff;
    border-left-color: #3b82f6;
    color: #1e3a8a;
}

.pqrToastCard--info .pqrToastCard-icon { color: #3b82f6; }

/* ===== Consentimiento ===== */
.PQR_FORM_consentText {
    font-size: 0.76rem;
    font-style: italic;
    color: #6b7280;
    line-height: 1.6;
    text-align: center;
    display: block;
    margin-bottom: 1rem;
}

.PQR_FORM_consentOptions {
    display: flex;
    justify-content: center;
    gap: 2rem;
    margin-bottom: 1.2rem;
}

.PQR_FORM_radioLabel {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    font-size: 0.85rem;
    font-weight: 600;
    color: var(--pqr-text-gray);
    cursor: pointer;
}

.PQR_FORM_radioLabel input[type="radio"] {
    width: 16px;
    height: 16px;
    accent-color: var(--pqr-primary-green);
    cursor: pointer;
}

/* ===== Botón enviar ===== */
.PQR_FORM_submitRow {
    text-align: center;
}

.PQR_FORM_btn_submit {
    background: var(--pqr-primary-green);
    color: white;
    border: none;
    padding: 11px 32px;
    border-radius: 6px;
    font-size: 0.85rem;
    font-weight: 600;
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    transition: var(--pqr-transition-medium);
}

.PQR_FORM_btn_submit:hover:not(:disabled) {
    background: linear-gradient(135deg, rgb(65 131 27) 0%, rgb(48 98 20) 100%);
    transform: translateY(-1px);
    box-shadow: var(--pqr-shadow-medium);
}

.PQR_FORM_btn_submit:disabled {
    background: #9ca3af;
    cursor: not-allowed;
}

/* ===== Modales propios (reemplazan SweetAlert2) ===== */
.PQR_FORM_modalBackdrop {
    display: none;
    position: fixed;
    inset: 0;
    background: rgba(15, 23, 42, 0.55);
    backdrop-filter: blur(2px);
    z-index: 10000;
    align-items: center;
    justify-content: center;
}

.PQR_FORM_modalBackdrop--open {
    display: flex;
}

.PQR_FORM_modal {
    background: white;
    border-radius: 10px;
    width: min(400px, calc(100vw - 2rem));
    box-shadow: 0 20px 60px rgba(0,0,0,0.3);
    overflow: hidden;
    animation: pqrFormModalIn 0.2s ease-out;
}

@keyframes pqrFormModalIn {
    from { opacity: 0; transform: scale(0.94); }
    to   { opacity: 1; transform: scale(1); }
}

.PQR_FORM_modalHeader {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 14px 18px;
    background: var(--pqr-primary-green);
    color: white;
    font-weight: 600;
    font-size: 0.9rem;
}

.PQR_FORM_modalHeader--error { background: #ef4444; }
.PQR_FORM_modalHeader--success { background: var(--pqr-primary-green); }

.PQR_FORM_modalBody {
    padding: 18px;
}

.PQR_FORM_modalBody p {
    margin: 0;
    font-size: 0.85rem;
    color: var(--pqr-text-gray);
    line-height: 1.5;
}

.PQR_FORM_modalFooter {
    display: flex;
    justify-content: flex-end;
    padding: 12px 18px 18px;
}

.PQR_FORM_modalBtn {
    border: none;
    padding: 8px 20px;
    border-radius: 20px;
    font-size: 0.78rem;
    font-weight: 600;
    cursor: pointer;
    transition: var(--pqr-transition-fast);
}

.PQR_FORM_modalBtn--danger { background: #ef4444; color: white; }
.PQR_FORM_modalBtn--danger:hover { background: #b91c1c; }

.PQR_FORM_modalBtn--success { background: var(--pqr-primary-green); color: white; }
.PQR_FORM_modalBtn--success:hover { background: rgb(65 131 27); }

.PQR_FORM_modalSpinner {
    width: 34px;
    height: 34px;
    border: 3px solid #e5e7eb;
    border-top-color: var(--pqr-primary-green);
    border-radius: 50%;
    margin: 0 auto 12px;
    animation: pqrFormSpin 0.8s linear infinite;
}

@keyframes pqrFormSpin {
    to { transform: rotate(360deg); }
}

/* ===== RESPONSIVE — zoom ~150% en 1920px (≤1280px) ===== */
@media (max-width: 1280px) {
    .PQR_FORM_container { margin: 1rem auto; }
    .PQR_FORM_header { padding: 10px 14px; margin-bottom: 10px; }
    .PQR_FORM_title { font-size: 1.05rem; }
    .PQR_FORM_card { padding: 1.1rem 1.25rem; }
    .PQR_FORM_sectionTitle { font-size: 0.78rem; margin-bottom: 0.8rem; }
    .PQR_FORM_label { font-size: 0.7rem; }
    .PQR_FORM_input,
    .PQR_FORM_select { height: 30px; font-size: 0.76rem; }
    .PQR_FORM_textarea { font-size: 0.76rem; min-height: 60px; max-height: 130px; }
    .PQR_FORM_btn_submit { padding: 9px 24px; font-size: 0.78rem; }
}

@media (max-width: 900px) {
    .PQR_FORM_row,
    .PQR_FORM_row--2 {
        grid-template-columns: 1fr 1fr;
    }
}

@media (max-width: 600px) {
    .PQR_FORM_header {
        flex-direction: column;
        align-items: flex-start;
        gap: 8px;
    }

    .PQR_FORM_row,
    .PQR_FORM_row--2 {
        grid-template-columns: 1fr;
    }

    .PQR_FORM_consentOptions {
        gap: 1.2rem;
    }

    #file-cards-container {
        width: calc(100vw - 40px);
    }
}